Business Brain Food (general)

In an age where digital reigns supreme, it’s easy to be swamped by all of the options out there. This week we have Murray Jess on the show – a man who can cut through all of the noise and help you focus your marketing efforts.

Murray is the manager and managing director of Zoo Republic, a top Sydney marketing agency that has worked with the best of the best, including Coca Cola and Cannon.

Check out his no-nonsense marketing tips:

**  Fragmentation allows you to understand customers better.

** Always be clear on your proposition.

** Take time to step back from your day to day. What are you REALLY offering?

** Work out your marketplace, understand their pain points and make sure your brand actually solves them.

** Open up dialogue with your customers where possible. Feedback is vital.

** Don’t forget that human beings are still driving digital marketing. The principles of message, trust and delivery are still the same across each digital marketing medium.

** You don’t need to be on all channels. It’s easy to waste money trying to market too widely.

 

In this episode of Business Brain Food you will learn:

** The modern take on lead generation

** Why the Uber model is so effective

** How to segment your marketplace

** When to outsource the marketing function

** The power of referrals

** How to court advocates 

 

Resources mentioned in this episode:

**  Leave a review of BBF on the itunes store and gain access to some members-only training on user experience. This is a great, hour-long video called “The three secrets to making your website convert visitors into customers”. All you have to do is leave a review, copy the text and email it to ben@maxmyprofit.com.au and you will be given access to the training.

** Murray’s company website: http://www.zoorepublic.com.au

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Twitter: https://twitter.com/bfewtrell

As Murray says, the principles of marketing that have applied throughout all time still apply now. Make sure you understand the objectives of your offering then the rest is easy!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000

Direct download: BBF145_Why_your_Marketing_is_Failing_with_Murray_Jess.mp3
Category:general -- posted at: 12:00pm AEDT

This week we have a great conversation about how you can use your business as a vehicle to educate and do good. Our guest is Patty Alper, author of the book “Teach To Work” and founder of the Alper Portfolio Group, the Alper Foundation and the NFTE Network. Through these organisations Patty has mentored thousands of young people, and has a great insight into just how beneficial mentoring can be for both the mentor and the pupil, and how mentoring is becoming increasingly important for the future of the world economy.

See below for some great mentoring insight:

**  Through mentoring you can give your business a human face. Building better links with your community in this way will have obvious benefits for marketing and sales.

** Mentoring can help with recruitment. Millennials want to work for companies that display a social conscience.

** Mentoring can be very inspiring. Your pitch is likely to be worth a lot more than anything a famous celebrity could ever say or do, because you are in the same room as receptive young people and on their level.

** Everybody in business who has the time should be a mentor. The education system has been proven to be inadequate for the current employment needs of the world.

** Schools and local organisations are normally very receptive to people who offer mentoring.

 

In this episode of Business Brain Food you will learn:

 

** How your business can benefit by being a mentor

** How can you actually start to be a mentor?

** Business mentoring success stories

** Why is there a skills gap?

** How educators can prepare the youth of today

 

Resources mentioned in this episode:

**  Leave a review of BBF on the itunes store and gain access to some members-only training on user experience. This is a great, hour-long video called “The three secrets to making your website convert visitors into customers”. All you have to do is leave a review, copy the text and email it to ben@maxmyprofit.com.au and you will be given access to the training.

**  Ben’s Business Fast Track seminar: “5 stages of building a business that doesn’t rely on you”. Dates for September are still available. Go to http://www.businessfasttrack.com.au

**  Patty’s book “Teach To Work” can be bought here

**  Patty’s website: http://www.teachtowork.com

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Twitter: https://twitter.com/bfewtrell

Mentoring is quite simply a win-win scenario for both parties, and from what Patty said is quite easy to get into. Think seriously about sharing your skills!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000


Every company needs a good website, but so many sites fail in the most basic areas. Help is at hand this week from Pete Kvist; a straight-talking and highly entertaining expert on the subject, and author of the book “Why Most Websites Suck”. He travels around the world giving speeches on the matter, but we’re lucky to have him on BBF for an hour to help you with your business.

Read on for some of his sage advice:

**  Think about the scare stories of when people get their car serviced but they’ve paid for something that hasn’t been done. Websites can be exactly the same. Do some basic research and watch out.

**  Don’t build your own website. If you have a leak in the house you call a plumber, so you should treat websites in the same way.

**  If you don’t have a website, people are still searching for you online, but the big question is: do you have control of the information that people will find about you? That’s why a good website is vital.

**  Your website is not simply an online brochure. Don’t go in with too hard a sell – you need to build people’s trust.

**  You only need to spend a small amount of time researching websites to protect yourself when working with web developers/designers. A book, one or two blog articles and a podcast like this one should be more than enough.

**  Think about the reasons why you’ve clicked away from a website in the past, and then see if your website does any of the same things.

**  Fully understand what people are most likely to look for on your site and make it as easy as possible for them to find it. Don’t automatically give each of your offerings an equal priority.

 

In this episode of Business Brain Food you will learn:

 

** What you need to know to properly brief a web developer

**  The three things you must have on your homepage

**  What Google Analytics can do for your site

**  How to craft the right opt ins

**  How to use persuasive imagery

**  The theory of Google advertising

**  How to create a persuasive giveaway

**  The importance of a landline phone number

 

Resources mentioned in this episode:

**  Leave a review of BBF on the itunes store and gain access to some members-only training on user experience. This is a great, hour-long video called “The three secrets to making your website convert visitors into customers”. All you have to do is leave a review, copy the text and email it to ben@maxmyprofit.com.au and you will be given access to the training.

**  Pete’s website: http://www.petekvist.com

**  Pete’s book can be bought here

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Twitter: https://twitter.com/bfewtrell

As Pete said when asked to give a tip on how people can be more efficient… “do something now”! There are so many small an achievable steps that you can follow from this conversation with Peter, so it would be rude not to!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000

Direct download: BBF143_Why_most_websites_suck_with_Peter_Kvist.mp3
Category:general -- posted at: 12:00pm AEDT

Being a podcast that’s 142 episodes old it really is about time we talk about podcasting! It’s done so much for Maxmyprofit so there’s no reason why it can’t transform your business. Our guest this week is the head of content at spreaker.com – a comprehensive podcasting platform that can enable literally anyone to get going as a podcaster.

Rob has been podcasting from pretty much the beginning of the podcast era in 2004, having started off as a live broadcaster on local radio in Seattle. He saw the opportunity that podcasting provided and began to syndicate the show around the world, selling advertising and generally monetizing the whole project. Since then his podcasting expertise has seen him work for the likes of Microsoft.

This guy sure knows his stuff – here are some of his top tips:

**  Look at yourself and look at how you’re trying to reach your base of possible customers… would a podcast work for this?

**  Consulting-style businesses where you’re basically selling yourself are ideal for podcasting.

**  Understand your measures of success. Your show doesn’t have to have 1 million listeners. It could be enough to have 500 avid listeners based locally.

**  Every year, podcasting listenership numbers increase.

**  Think of the potential longevity of your show before you start. Can you actually sustain it after a few shows? Will you run out of ideas?

**  Get going with it now! Don’t wait around and pre-record a load of them. Accept that you will get better on the job.

**  Audiences are built around consistency. You will probably be more successful with your podcast if it’s weekly rather than monthly.

**  Understand what production time you can dedicate. If you don’t have time for post-production, you can make up for that by slick pre-production that means you basically make the show ‘live’ and don’t need to do extensive editing.

**  Listen to other people’s shows and get some ideas. There is nothing wrong with this at all. Just take the best bits from the shows and find your voice!

 

In this episode of Business Brain Food you will learn:

 

**  Is a podcast for me?

**  The differences between radio and podcasting

**  The advertising potential of podcasting

**  The age/gender split in podcasting

**  The cost of hosting podcasts

**  How to start your own podcast

**  The right frequency for podcasts

**  How software can effectively work as a mixing desk

 

Resources mentioned in this episode:

 

**  Leave a review of BBF on the itunes store and gain access to some members-only training on user experience. This is a great, hour-long video called “The three secrets to making your website convert visitors into customers”. All you have to do is leave a review, copy the text and email it to ben@maxmyprofit.com.au and you will be given access to the training.

**  Listen to Rob’s weekly Spreaker live show for more hints and tips on podcasting (broadcast on Wednesdays at 3pm PST)

**  Connect with Rob on twitter @robgreelnee and at http://www.robgreenlee.com

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Twitter: https://twitter.com/bfewtrell

 

If listening to this podcast wasn’t enough to prove the value of podcasting to your business, then hearing just how easy it is thanks to the kind of services that Rob provides should be enough to persuade you to take the plunge. Just go for it and get podcasting!!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000

Direct download: BBF142_Podcasting_as_a_Marketing_Strategy_with_Rob_Greenlee.mp3
Category:general -- posted at: 12:00pm AEDT

Get your presentation skills right and you can totally transform your business, so listen up to our esteemed guest Jon Yeo. Jon is the licensing curator of TEDx Melbourne and has worked as a specialist consultant for numerous TEDx speakers, so he understands exactly what it takes for speakers to succeed at the highest level.

There were so many pearls of wisdom from Jon, which were delivered clearly and succinctly as you can imagine! Here are some of the highlights:

 

**  Speaking is becoming more relevant. In an era where words have been reduced down for mediums like Twitter, TED-style talks (18 minutes or less) are more relevant than ever.

**  On-demand education from talks is becoming more popular by the day, because of how fluid people’s careers are these days. People need to learn a lot of different things throughout their career but often can’t justify learning in the same academic depth as they used to.

**  Good communication is a balance of relevance and engagement. Think ‘content’, ‘context’ and ‘intent’.

**  When giving a talk, get over the fact you’re transferring knowledge. The emphasis should be on giving insight. Aspire to get your audience to say “tell me more about that”.

**  It takes and average of 25 times to fully ‘embody’ your content. The amount of practice you need to put in when speaking is to get you to the point where you are so ‘embodied’ in your content, your delivery sounds natural.

**  The greatest speakers have the ability to change the tone, pitch and positioning of information.

**  Always remember your audience. This sounds obvious, but you must think long and hard about what they might want to hear, and give them a message that’s digestible.

**  Be clear on your desired outcome at the end. That way you know what content to leave out.

 

In this episode of Business Brain Food you will learn:

 

**  How long you should practice for a talk

**  How to market yourself to TEDx

**  How to cram your message in to 18 minutes

**  The 9 dimensions of communication

**  What is the right amount of content

**  The benefits of speaking coaching

**  The 5 levels of understanding

**  Do we still need subject matter experts?

 

Resources mentioned in this episode:

 

**  Ben’s free business planning template: http://www.maxmyprofit.com.au

**  To connect with Tim on Linkedin, send him a request beginning with the sentence “Jon, I heard your interview”

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Twitter: https://twitter.com/bfewtrell

 

As Jon said, think of the potential loss of opportunity if you stuff up your pitch/speech. This is a fundamental part of business that you need to master!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9811 5000

Direct download: BBF141_How_to_make_your_presentation_compelling_and_engaging_with_Jon_Yeo.mp3
Category:general -- posted at: 12:00pm AEDT

We get deep and spiritual with our guest this week, as Margie Warrell talks us through how to face our fears in business and in life.

As an author of multiple books, Margie has certainly walked the walk. She is the first ambassador for Women in Global Business, and is also an ambassador for Beyond Blue, helping to remove the stigma attached to mental health. And for good measure, she’s climbed Kilimanjaro, and has interviewed the guest that would end all guests for BBF, Richard Branson! Some day we will make it happen!

Keep reading for some great tips from Margie:

 

**  It’s not what we think to fear, it’s what we link to fear. We create worst-case scenarios, rather than focusing on what we can gain.

**  As humans we’re wired to certainty, but this can be the worst thing. To take your business to another level, you need to make brave decisions.

**  Before a big decision, think “if I wasn’t afraid, I’d do this”.

**  Think in an experimental way where you the kind of decisions you need to make are more about dipping your toe in than being all or nothing.

**  Expand your circle with ambitious people.

**  Write down your visions on paper – don’t just think about them. It brings everything to life.

**  Moving away from pain is a stronger motivator than moving towards pleasure.

 

In this episode of Business Brain Food you will learn:

 

**  How to use fear to your advantage

**  Imposter syndrome

**  The definition of a ‘smart risk’

**  The seven core steps to make your mark

**  How to get out of a rut

**  The potential of embracing discomfort

 

Resources mentioned in this episode:

 

**  Ben’s free business Ebook: http://www.maxmyprofit.com.au

**  Margie’s website: http://www.margiewarrell.com

**  Margie’s latest book, ‘Make Your Mark’ can be purchased directly here: http://www.makeyourmarkguidebook.com

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Twitter: https://twitter.com/bfewtrell

When Margie quoted Mark Twain during the show, it said it all. Take heed of this: “I’ve known a great many troubles in my life and most of them never happened.”

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9811 5000

Direct download: BBF140_Making_Your_Mark_with_Margie_Warrell.mp3
Category:general -- posted at: 12:00pm AEDT

We all need a good company website, right? So it’s lucky we have a man on the show who cuts through the bullshit and gives us all the best shortcuts we need to “turn people’s websites into rockstars”.

Our guest this week is Jon Hollenberg, a man with 18 years of experience and thousands of websites behind him, having worked with clients as big as Qantas and Jeep. This man really knows his stuff!

Here are some great pearls of wisdom from Jon:

 

**  40-45% of businesses don’t have a website. Don’t be one of them!

**  A website has a lifecycle, you have to keep innovating and investing.

**  People scroll more these days, so you don’t need to cram everything into an old-fashioned “above the fold” layout.

**  Do not forget how important mobile responsiveness is.

**  When devising a website, have clear intent, i.e. Who is your client? What do you want them to do? How do you measure it?

**  Remember you need to dedicate time and effort to create fresh content for your site. The real work starts after you’ve built the site.

**  Have an ongoing relationship with your site designers and builders. Tweaks can make a big difference.

 

In this episode of Business Brain Food you will learn:

 

**  The importance of mobile optimisation

**  The power of Google analytics

**  The lifespan of a website

**  The assets you need to keep your website relevant

**  Diagnostic tools

**  How to blog effectively

**  The power of video content

 

Resources mentioned in this episode:

 

**  Ben’s free business Ebook: http://www.maxmyprofit.com.au

**  John’s book can be found on his website here

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Free giveaway of John’s book on BBF Facebook group: https://www.facebook.com/groups/businessbrainfood

**  Twitter: https://twitter.com/bfewtrell

 

Jon’s great quote is a good one to end with: “Be clear on what success actually looks like, and work out how to get there”.

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9811 5000

Direct download: BBF139_How_to_get_your_website_firing_with_Jon_Hollenberg.mp3
Category:general -- posted at: 12:00pm AEDT

Spending big money on marketing and advertising is second nature to many businesses, but all too often they treat recruitment as an afterthought. Our guest this week, Roberta Matuson, explains just how important good recruitment is to your business, and gives us some great shortcuts that you can put into action today.

Roberta has a great track record in the business, having helped the likes of Microsoft, General Motors and The Boston Beer Company. She has also written two books on recruitment, one of which was listed in the Washington Post’s Top 5 business books.

Read on for some of Roberta’s best advice:

 

**  The leader of a company is all-important to recruitment. That’s what attracts the talent.

**  “Companies need to change their teams into recruiting machines” - don’t just defer to HR and wash your hands of it!

**  Don’t think badly of candidates who are unemployed. If they’re good enough, they’re good enough.

**  Linkedin is a great way of screening candidates - you can quickly check the credentials of people via your own extended networks.

**  Once you start the process of recruitment it’s vitally important you commit the time to see it through. Follow up those CVs and book in those interviews, otherwise the best candidates will be tied up elsewhere.

**  Always be in recruiting mode - a good waiter or bar person could be excellent for your company, so don’t be afraid to offer people opportunities when you stumble across them.

**  Don’t underestimate mature workers - you don’t always need to chase potential.

**  Recruiting is not just about finding new people - it’s about retention. Keep your best staff and you won’t need to work so hard on recruitment.

 

In this episode of Business Brain Food you will learn:

 

**  How to attract the best talent

**  The importance of authenticity

**  How to recruit for sales

**  Recruiting on Linkedin

**  When it’s appropriate to check people’s social media reputation

**  The value of a contract recruiter

 

Resources mentioned in this episode:

 

**  Are you an accounting firm looking to offer business advisory services? Are you a client of an accountant who wants your accountant to get more proactive? Contact ben@maxmyprofit.com.au

**  Ben’s free business Ebook: http://www.maxmyprofit.com.au

**  Roberta’s website: http://www.matusonconsulting.com

**  Roberta’s books can be bought here

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Facebook: www.facebook.com/businessbrainfood

**  Facebook group: https://www.facebook.com/groups/businessbrainfood

**  Twitter: https://twitter.com/bfewtrell

 

 

If you don’t get your recruitment right, your company will never fulfil its potential. Take note!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000

Direct download: BBF138_How_to_pull_top_talent_toward_you_with_Roberta_Matuson.mp3
Category:general -- posted at: 12:00pm AEDT

We spend so much time talking about the detail of day-to-day business, but what about life after business? Focusing on an exit plan is vital to ensure that your business enhances your life in the way that you want it to, and at the same time will make your day-to-day business more effective.

We have Australia’s leading exit planner on the show this week to show us the ropes on all-things exit planning. As well as being the largest succession planner in the country, Craig West has been awarded Exit Planner Of The Year, and more importantly has received the even greater accolade of being invited back onto this show because he was so good last time!

Keep reading for some of his top tips:

 **The number one problem with SMEs is over-reliance on one person at the top of the organisation.

**Make a succession plan, even if you have no intention of selling up any time soon.

**You can triple or quadruple the value of your business if you do a proper exit plan.

**Do not underestimate the value of your competitors. They are likely to pay better money for your company than standard investors.

**It isn’t all about the sale price of a business - think about life after business.

**Don’t do it yourself - always use an advisor for your exit planning.

**You should spend 20% of your time working ‘on’ your business rather than working ‘in’ your business.

 

 In this episode of Business Brain Food you will learn:

**How long an exit can take

**How to maximise the potential exit options

**How to make your business attractive to a strategic buyer

**An employee share option explained

**How to sell to a listed company

**How to plan for life after business

 

Resources mentioned in this episode:

**Are you an accounting firm looking to offer business advisory services? Are you a client of an accountant who wants your accountant to get more proactive? Contact ben@maxmyprofit.com.au

**Ben’s events across Australia: http://www.businessfasttrack.com.au

**Ben’s free business Ebook: http://www.maxmyprofit.com.au

**Craig’s succession planning service: http://www.successionplus.com.au

**All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**Facebook: facebook.com/businessbrainfood

**Facebook group: https://www.facebook.com/groups/businessbrainfood

**Twitter: https://twitter.com/bfewtrell

 

 

As Craig says, it’s very easy to put off exit planning because it doesn’t feel like it’s fundamental to the day-to-day, but if you listen to the show you’ll realise just how vital it actually is. Make sure you get your plan in order!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000


Have we got a colourful guest for you this week! This man had actually written his own suicide note, but here he is today inspiring all who listen to him. Tony Grebmeier’s story is just incredible: he’s the founder of Ship Offers (an Inc top 5,000 company); by the age of 18 he’d had a grand total of 16 jobs; and in 1996 he was ahead of the curve and founded a web marketing company in Silicone Valley. Oh and he’s also a radio presenter who does an awesome line of voice impressions!

Tony’s had it all, lost it all, and then made it again, and importantly he’s learnt from these ups and downs how to do business and life in a sustainable way. The show is worth listening to just for Tony’s life story, but he also gave some great tips about how to manage yourself and others:

**Sales in business is about giving people a story to understand what the product or service you’re selling will do for their lives

**Build relationships before you try and sell anything

**Find people for your business who have the skills you don’t have

**Coaching matters: Tony spends over 100,000 per year in coaching and mentoring

**Make the effort to build up people’s self worth, and work with them rather than above them

**Asking is a sign of greatness, not a sign of weakness

**A business owner has to stay in the trenches with their team

 
In this episode of Business Brain Food you will learn:

**Tony’s incredible story

**The importance of sales to business

**The value of mentoring

**Journaling routines

**The ‘braindump exercise’

**The power of the right mindset

 
Resources mentioned in this episode:

**Free business training from Ben. June dates in Newcastle, Brisbane and Melbourne. More information here

**Ben’s free business Ebook: http://www.maxmyprofit.com.au

**Tony’s radio show: http://www.tonygshow.com

**Tony’s email address: tony@shipoffers.com

**All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**Facebook: facebook.com/businessbrainfood

**Facebook group: https://www.facebook.com/groups/businessbrainfood

**Twitter: https://twitter.com/bfewtrell

**Subscribe to BBF on iTunes

**Subscribe to BBF on Stitcher

 
Tony’s take on life is just great. There is just so much to learn from the man!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day.

Cheers,
Ben Fewtrell
(02) 9111 5000

 

Direct download: BBF136_Building_an_8_figure_business_with_Tony_Grebmeier.mp3
Category:general -- posted at: 12:00pm AEDT