This week we talk to someone who truly understands the humanity of entrepreneurship.

Although Stella Petrou Concha has been named as one of Australia’s Top 10 Female Entrepreneurs, she insists that failure was one of the main things that helped her get there.

Today she presides over the REO Group: a dynamic management consultancy and recruitment agency, but the most interesting part of her story is how she coped with her turbulent life in business before it.

See some of Stella’s top tips below:

**  If you have too much energy for the corporate world then you should probably be an entrepreneur!

**  Remember that an entrepreneurial mindset might not always be the best for setting up structure. If you’re more of a visionary, don’t be afraid to delegate.

**  Don’t be scared to change direction. Every decision Stella took was to take an opportunity to be her own best self.

**  Be willing to put yourself out there and give it a go. The best way to learn is to fail first!

**  If you’re a small business you have a great opportunity to sell an experience beyond just your product and give something back while you’re doing it, i.e. a B1G1 initiative.

In this episode of Business Brain Food you will learn:

**  How CBT and NLP relate to business

**  How to name your business

**  How to scale

**  The questions you should ask of yourself as an entrepreneur

**  How you can give back

Resources mentioned in this episode:

**  Do you think you have what it takes to become a Business Excelerator® at Max My Profit? Visit: https://maxmyprofit.com.au/business-exceleration.html

**  Stella’s personal website: http://www.stellapetrouconcha.com.au

**  REO Group website: http://www.reogroup.com.au

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Join the Business Brain Food Facebook Group: https://www.facebook.com/groups/BusinessBrainFood/

**  Twitter: https://twitter.com/bfewtrell

Call to action:

A final nugget of advice from Stella: “Fall in love with the success in business just as much as you fall in love with the failure.”

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day!

Cheers,
Ben Fewtrell
02 8808 5500

Like many of us, our guest this week started out as a reluctant marketeer. Allan Dib is living proof that you can start from a very low base and make yourself a marketing guru if you follow the right  advice. From being a self-confessed IT geek obsessed with his product, Allan used his newly acquired marketing knowledge to grow his business exponentially to the point that it was named by BRW as one of Australia’s fastest-growing companies.

See some of Michael’s top tips below:

**  Before someone buys from you they only know how good your marketing is, not how good your product is. Never forget this!

**  Always capture your clients’ details. Make sure you build that critical mass of an audience to spread your message to.

**  The best way to get new business is to speak to old business.

**  Lay your foundations properly. Get your marketing plan right and get the help of an expert.

**  Trust your managers to hire the right people. If your managers have made the hiring decisions then they’re going to be more invested in making the team work.

In this episode of Business Brain Food you will learn:

**  Direct-response marketing

**  How to convert your leads

**  The benefits of mentoring

**  How to find the right marketing advice

**  The importance of skills versus attitude in an employee

**  How too much experience can be a bad thing in a manager

Resources mentioned in this episode:

**  Do you think you have what it takes to become a Business Excelerator® at Max My Profit? Visit: https://maxmyprofit.com.au/business-exceleration.html

**  Go to Allan’s website for a free marketing plan: https://successwise.com/

**  Allan’s book, “The 1-Page Marketing Plan” can be bought here

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Join the Business Brain Food Facebook Group: https://www.facebook.com/groups/BusinessBrainFood/

**  Twitter: https://twitter.com/bfewtrell

Call to action:

If Allan can learn the ropes to become a marketing guru, so can you!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day!

Cheers,
Ben Fewtrell
02 8808 5500

This week we have a frank and inspiring discussion with Michael Laps: co-founder and strategy director at Yoghurt Digital. An expert in user-behaviour research and customer-data analysis, Michael also knows a thing or two about building a business from the bottom up.

See some of Michael’s top tips below:

**  Surround yourself with good people. If you want to be an entrepreneur, make sure you’re around them.

**  It’s easy to set up an agency - you just need your skills and a laptop!

**  Don’t underestimate the power of brand recall. Calling a digital agency ‘Yoghurt’ has certainly worked for Michael.

**  Understand the customers of your customers. That will give you an edge as an agency.

**  If you don’t love the challenge of business then you quite simply shouldn’t be in business.

**  Don’t glorify the concept of entrepreneurship - there is no such thing as an overnight success!

In this episode of Business Brain Food you will learn:

**  How to make your way in the digital marketplace

**  What makes the perfect partnership

**  How to develop the winning mindset

**  The benefits of putting it out there

**  How to make bootstrapping work

Resources mentioned in this episode:

**  Do you think you have what it takes to become a Business Excelerator® at Max My Profit?
Visit: https://maxmyprofit.com.au/business-exceleration.html

**  Check out Michael’s agency here: www.yoghurtdigital.com.au

**  The Entrepreneur Roller Coaster by Darren Hardy can be bought here

**  The Lean Startup by Eric Ries can be bought here

**  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

**  Join the Business Brain Food Facebook Group: https://www.facebook.com/groups/BusinessBrainFood/

**  Twitter: https://twitter.com/bfewtrell

Call to action:

Remember what Michael said about perfection? “Perfection doesn’t exist in entrepreneurship. Speed of execution and the ability to learn from mistakes is more important.” If you’re thinking about doing something, just do it!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day!

Cheers,
Ben Fewtrell
02 8808 5500

There is a massive gap between how businesses think they are serving their customers and how customers actually feel about the service they receive.

This week we learn from someone who has made it his business to close that gap. Damian Kernahan is the main man at Proto Partners: a company that helps organisations actually deliver what they promise. He talks a lot of sense about the customer journey that we could all learn from, so listen up!

See some of Damian’s top tips below:

**  70% of Australia’s GDP is service based… service is where the money is!

**  67% of people don’t buy from business because of perceived indifference about their service.

**  Everyone says they’re busy, but that is not the same thing as being in tune with your customers. Make sure you are busy in the right areas.

**  “Predictable” and “consistent” are under-rated words. Do not underestimate the importance of them in your business.

In this episode of Business Brain Food you will learn:

**  The theory of the customer journey

**  How Damian built up his business but stayed small

**  How large businesses are letting down their employees

**  The dangers of being too busy for your customers

**  The gap between customer perception and the reality of their customer-service experience

Resources mentioned in this episode:

**  Do you think you have what it takes to become a Business Excelerator® at Max My Profit? Visit: https://maxmyprofit.com.au/business-exceleration.html

 **  Damian’s company website: http://www.protopartners.com.au

 **  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au

 **  Join the Business Brain Food Facebook Group: https://www.facebook.com/groups/BusinessBrainFood/

**  Twitter: https://twitter.com/bfewtrell

Call to action:

Remember the study that showed 80% of organisations thought they provided a good service, but only 8% of the public agreed with them? Don’t be one of those deluded organisations!

Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that!

Until next time, have a profitable day!

Cheers,
Ben Fewtrell
02 8808 5500